Known as an expert in this area. I can provide guidance, troubleshoot and answer questions related to this area of expertise and the fields where these skills are used.
Strategic focus - consistently demonstrated excellence in applying these competencies across multiple projects.
Considered a “go to” person in these areas; able to diagram or explain in sufficient detail to aid in greater understanding among internal and external colleagues and constituents.
I can perform these actions at a high level without assistance. I am recognized as a "person to ask" when difficult questions arise regarding these skills.
Broad organizational focus - consistently provided practical/relevant ideas on actionable process improvements.
Capable of coaching others in these competencies translating complex aspects of these skills into easy to understand terms. Participate in senior level discussions.
I can perform these actions competently a needed. Help from an expert may be required from time to time - though I can usually perform independently.
I have a working understanding of these competencies. I'm focused on continued growth in these areas.
I have some level of experience with these skills - gained, primarily through self study and assistance from others to complete a task on a work project. I expect to require some assistance to complete these tasks.
I'm savvy enough to understand the scope of work for these actions. I'm focused on continued learning to become more independent.
Possess fundamental understanding of basic techniques and concepts - gained, primarily through self study. I have not been responsible for performing these tasks professionally, only in learning environments.
LEADERSHIP
Create an organizational culture where people at all levels can produce their best work, feel safe to give honest feedback, collaborate effectively, and drive for measurable results. Drive a deep understanding of the customer journey.
Experience – 20 years
TEAM MANAGEMENT
Responsible for building strong relationships, coaching, mentoring, and managing performance for teams ranging in size from 1 – 40.
Experience – 20 years
CRITICAL THINKING
Responsible for employing objective analysis and evaluation of an issue in order to form sound judgement.
Experience – 20 years
PERFORMANCE MANAGEMENT
A continuous process of communicating clear expectations, monitoring progress, coaching and training to measurable outcomes, holding team members accountable, and celebrating accomplishments.
Experience – 20 years
COACHING & MENTORING
Developing others to achieve goals through guidance, demonstration, training, and consistent follow-up.
Experience – 20 years
SYSTEMS THINKING
Responsible for approaching business problems by examining how each part of the overall system interacts with and influences one another. Making decisions with careful consideration of up-stream and down-stream impacts.
Experience – 8 years
STRATEGIC THINKING
Using a rational and intentional thought process to analyze numerous variables that may impact the long-term success of the organization. My include planning, evaluating risks, and decision making.
Experience – 8 years
PROBLEM SOLVING
Responsible for collaborating cross-functionally to find solutions to complex business problems.
Experience – 20 years
PROCESS OPTIMIZATION
Responsible for in-depth understanding of current processes, developing problem statement, root cause analysis, and solution design with the goal of making processes more efficient, logical, and effective within relevant constraints.
Experience – 12 years
COLLABORATION
Responsible for working with stakeholders from many different departments on complex projects or tasks, and accomplishing goals.
Experience – 20 years
PROCESS MAPPING
Produce a visual illustration showing how a business process works across departments. May include documenting logical triggers, timelines, dependencies, and responsible parties.
Experience – 8 years
BUDGET MANAGEMENT
Responsible for preparation of annual operating plan (AOP) departmental budget proposal for coming fiscal year (FY). Itemize costs by general ledger (GL) code, specific expense area, and projects. Oversee, track, and control departmental expenses.
Experience – 5 years
DATA ANALYSIS
Identify, locate, and collect relevant data to answer business questions, manage performance, and solve business problems. Skilled at finding innovative ways to combine data sets from various sources to reveal unique and actionable insights. Primarily perform analysis in MS Excel.
Experience – 10 years
ROOT CAUSE ANALYSIS
Identify business problems or process inefficiencies and propose solutions. The process includes performing methodical research to uncover Root cause by asking several levels of “Why” questions. Generally includes consulting with leaders, stakeholders, subject matter experts (SME), and available data. Primarily perform analysis in MS Excel.
Experience – 8 years